Mystery Shoppers Ltd

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Mystery Shoppers Ltd
Western Road
Holsworthy
Devon
EX22 6DH
Tel: +44 (0)1409 255025
Fax: +44 (0)1409 255026

Mystery Shoppers Ltd

Company Profile

Mystery Shoppers Ltd provides expert mystery shopping and auditing services powered by an innovative platform and a network of over 360,000 global shoppers. We empower businesses to drive performance, ensure compliance, and enhance customer experiences across all contact channels - including web, phone, mobile and social - directly boosting loyalty and profitability.

Our specialisms

Sectors

Automotive, Central Government, Charities/Voluntary, Energy/Utilities, Finance/Investment – Personal, Gambling/Online Gaming, Insurance, Public Services, Telecoms/Mobile/Internet, Transportation

Expertise

Business-to-Business, CHATBOT, Competitive Intelligence, Consumer, Customer Experience, Employee Research, Online Panels, Pricing, Social Media, Web usability testing

Services

Customer Experience (CX), CX Benchmark Studies, Desk Research, Focus Groups/Group Discussion, Mystery Shopping, Observation, Online Results and Data Portals, Online Surveys, Quantitative, User Experience (UX)

Participant types

Affluent/High net worth, Business decision makers, College students, Ethnic minorities, LGBTQIA+, Neurodiversity, Older people, People with mental health conditions, People with physical disabilities, Vulnerable adults

Research location(s)

Republic of Ireland, UK, Worldwide

Our people

Senior Contacts

Paul Grafton (Chairman)

Sophie Grafton (Managing Director)

Matthew Pepperell (Director of Client Services)

Breakdown of Personnel

Admin/Support staff: 30

Executive/Research staff: 30

Non-research: 4

Data processing: 6

Total Number of Employees: 51 to 100

Address

Dalton House
60 Windsor Avenue
London
SW19 2RR
Tel: +44 (0)207 0426390
Email: enquiries@mystery-shoppers.co.uk

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